SendGrid Status

Errors on Credit Card Addition During Upgrade Process

Update - This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Sep 03, 2025 - 12:48 PDT

Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
Sep 02, 2025 - 15:40 PDT

Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
Sep 01, 2025 - 11:30 PDT

Monitoring - A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
Aug 26, 2025 - 16:03 PDT

Update - We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
Aug 23, 2025 - 09:11 PDT

Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 07:38 PDT

Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 02:08 PDT

Update - We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 21, 2025 - 17:58 PDT

Update - We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
Aug 21, 2025 - 15:03 PDT

Update - We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
Aug 21, 2025 - 13:00 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2025 - 11:55 PDT

Update - We are continuing to investigate this issue.
Aug 21, 2025 - 10:29 PDT

Investigating - Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.
Aug 21, 2025 - 07:31 PDT

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infrastructure maintenance - Saturday, September 20th, 2025 Sep `20`, `2025` `16:00`-`20:00` PDT

In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Saturday, September 20th, 2025, from 4:00PM to 8:00 PM PT.

During this time, customers may experience issues with public endpoints pertaining to suppression lists, including deleting or adding emails to those lists. Delayed functionality is expected.

Mail sending functionality will remain fully operational

Thank you for your patience through this maintenance.
Posted on Aug 13, 2025 - 09:38 PDT

Past Incidents

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

Infrastructure Maintenance – Saturday, September 13th, 4:00–8:00 PM PT

Completed - The scheduled maintenance has been completed.
Sep 13, 17:09 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:00 PDT

Scheduled - To improve the stability and scalability of our systems, we will be performing scheduled infrastructure maintenance on Saturday, September 13th, 2025, from 4:00 PM to 8:00 PM PT.

During this time, customers may experience issues with public endpoints for spamreport and delays to suppression lists.

Mail sending functionality will remain fully operational.

We appreciate your patience and understanding during this upgrade.
Aug 29, 12:01 PDT

Sep 12, 2025

No incidents reported.

Sep 11, 2025

Marketing Campaigns: Single Sends are Unable to Send

Resolved - Our engineers have monitored the fix and confirmed the issue with Single Sends has been resolved. All services are now operating normally at this time.
Sep 11, 18:49 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 11, 17:45 PDT

Identified - Our engineers have identified the issue and are working toward a fix. New Single Sends should no longer be impacted by this issue. We will provide another update in hour or as soon as more information becomes available.
Sep 11, 16:52 PDT

Investigating - Starting at 3:50PM PST on September 11th, our engineers began investigating an issue with Marketing Campaigns. Customers may experience issues with initiating and sending Single Sends, and their dashboards are not populating with stats. This does impact Mail Send specific to Marketing Campaigns. This does not impact Mail Send for API/SMTP. We will provide another update in an hour or as soon as more information is available.
Sep 11, 15:56 PDT

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

Infrastructure Maintenance: Saturday, September 6, 2025 from 4-8PM PT

Completed - The scheduled maintenance has been completed, thank you for your patience
Sep 7, 18:56 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 16:00 PDT

Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our infrastructure on September 6, 2025, from 4PM to 8PM PT. During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail send will NOT be affected. Thank you for your patience through this maintenance.
Aug 26, 15:26 PDT

Increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages

Resolved - Our engineers have monitored the fix and confirmed the issue with increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages has been resolved. All services are now operating normally at this time.
Sep 7, 00:25 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance.
Sep 6, 23:40 PDT

Update - We are continuing to investigate this issue.
Sep 6, 23:21 PDT

Investigating - Starting around 10:45 PM PST on September 6th, 2025, our engineers began investigating an issue where we see increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages. Users may experience 502 errors while accessing the docs during this time. This does not impact mail send. We will provide another update as soon as more information becomes available.
Sep 6, 23:03 PDT

Sep 6, 2025

Sep 5, 2025

No incidents reported.

Sep 4, 2025

Issue Impacting Access to Marketing Campaigns

Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.
Sep 4, 13:04 PDT

Identified - Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynamic Templates in the UI. This does not impact mail send, nor the API. Our engineering team has identified the issue and is working to rectify it. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 4, 11:36 PDT

Update - Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynamic Templates in the UI. This does not impact mail send, nor the API. Our engineering team has identified the issue and is working to rectify it. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 4, 11:34 PDT

Investigating - Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access those features. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sep 4, 11:05 PDT

Errors for SendGrid Configuration APIs

Resolved - Between 11:00am to around 11:36am Pacific Time on September 4th, customers may have experienced timeout errors for all SendGrid configuration API endpoints, but this does not include Mail Send. This issue has been resolved.
Sep 4, 12:00 PDT

Sep 3, 2025

Unresolved incident: Errors on Credit Card Addition During Upgrade Process.

Sep 2, 2025

Sep 1, 2025

Scheduled Maintenance

Infrastructure maintenance - Saturday, September 20th, 2025 Sep 20, 2025 16:00-20:00 PDT

Past Incidents

Infrastructure maintenance - Saturday, September 20th, 2025 Sep `20`, `2025` `16:00`-`20:00` PDT