SendGrid Status

All Systems Operational

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

Mail Delay

Resolved - Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time
May 8, 01:09 PDT

Update - Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We will share another update within the next two hours, or sooner if additional information becomes available.
May 8, 00:04 PDT

Identified - Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delayed mails. We will provide another update in next 2hr or as soon as more information becomes available.
May 7, 20:38 PDT

Update - New mail send requests are not affected. Our engineers are actively working on remediating the delayed mails. We will provide another update in 30 minutes or as soon as we have more information.
May 7, 19:53 PDT

Investigating - Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.
May 7, 19:04 PDT

May 7, 2026

May 6, 2026

Incorrect Tax Amount in Invoices

Resolved - Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.
May 6, 16:22 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax balance has been applied; please log in to your console to validate the updated invoice details. We will provide another update in an hour or as soon as more information becomes available.
May 6, 15:04 PDT

Update - Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.
May 6, 12:47 PDT

Update - Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 11:48 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 10:46 PDT

Investigating - Starting around 9am PST on May 5, 2026, our engineers began investigating an issue with the most recent Twilio SendGrid invoices and the tax amounts on those invoices not being charged correctly. Users may experience issues with the tax amounts on the most recent invoices. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
May 6, 10:34 PDT

May 5, 2026

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

Resolved - Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date and functioning normally. We sincerely apologize for any inconvenience this delay caused. This issue is now resolved, but if you experience any further issues please reach out to our SendGrid Technical Support Team for further assistance.
May 5, 09:17 PDT

Update - Our system is still processing the delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns; currently, the data should be up-to-date up through May 1. We will provide another update in 24 hours or as soon as more information becomes available.
May 4, 09:43 PDT

Update - Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available.
May 3, 07:54 PDT

Update - We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available.
May 2, 17:59 PDT

Update - Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share.
May 1, 17:58 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available.
May 1, 12:02 PDT

Update - We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available.
May 1, 08:31 PDT

Update - We've identified the issue and still are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available.
Apr 30, 13:58 PDT

Identified - Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
Apr 30, 11:50 PDT

May 4, 2026

May 3, 2026

May 2, 2026

May 1, 2026

Apr 30, 2026

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.