SendGrid Status
Errors on Credit Card Addition During Upgrade Process
Update - This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Sep 03, 2025 - 12:48 PDT
Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
Sep 02, 2025 - 15:40 PDT
Update - Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
Sep 01, 2025 - 11:30 PDT
Monitoring - A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
Aug 26, 2025 - 16:03 PDT
Update - We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
Aug 23, 2025 - 09:11 PDT
Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 07:38 PDT
Update - We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Aug 22, 2025 - 02:08 PDT
Update - We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
Aug 21, 2025 - 17:58 PDT
Update - We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
Aug 21, 2025 - 15:03 PDT
Update - We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
Aug 21, 2025 - 13:00 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Aug 21, 2025 - 11:55 PDT
Update - We are continuing to investigate this issue.
Aug 21, 2025 - 10:29 PDT
Investigating - Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.

This does not affect mail send.

We'll provide an update as soon as more information becomes available.
Aug 21, 2025 - 07:31 PDT
Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Infrastructure maintenance - Saturday, September 20th, 2025 Sep 20, 2025 16:00-20:00 PDT

In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on Saturday, September 20th, 2025, from 4:00PM to 8:00 PM PT.

During this time, customers may experience issues with public endpoints pertaining to suppression lists, including deleting or adding emails to those lists. Delayed functionality is expected.

Mail sending functionality will remain fully operational

Thank you for your patience through this maintenance.
Posted on Aug 13, 2025 - 09:38 PDT
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Payment Methods Experiencing Update Issues
Resolved - After monitoring the implemented fix, we have confirmed the issue is resolved and systems are stable. You should now be able to update your payment method successfully. If you have any questions or encounter further issues, please contact our Support Team for further assistance.
Sep 16, 10:50 PDT
Monitoring - A fix has been implemented and we are monitoring the results. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
Sep 16, 01:01 PDT
Update - The issue has been resolved. Please try updating your payment method again, and let us know if you continue to experience any difficulties.
Sep 16, 00:59 PDT
Update - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Sep 15, 23:01 PDT
Update - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Sep 15, 20:17 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Sep 15, 18:44 PDT
Update - Our engineers are still investigating this issue with updating payment methods for billing information. As kindly mentioned previously customers may experience issues with adding and updating their payment methods. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 17:31 PDT
Investigating - Starting around 3:47pm PST on September 15th, our engineers began investigating an issue with updating payment methods for billing information. Customers may experience issues with adding and updating their payment methods. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 15:55 PDT
Sep 15, 2025
Scheduled Sends Experiencing Errors
Resolved - Our engineers have monitored the fix and confirmed the issue with Scheduled Sends has been resolved. All services are now operating normally at this time.
Sep 15, 13:58 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Scheduled sends should be performing as expected. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 12:53 PDT
Investigating - Starting around 12:13pm PST on September 15th, our engineers began investigating an issue with Scheduled Sends. Customers that attempted to create or update scheduled sends after Sept 13th may have experienced failures or issues. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sep 15, 12:24 PDT
Sep 14, 2025

No incidents reported.

Sep 13, 2025
Infrastructure Maintenance – Saturday, September 13th, 4:00–8:00 PM PT
Completed - The scheduled maintenance has been completed.
Sep 13, 17:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 16:00 PDT
Scheduled - To improve the stability and scalability of our systems, we will be performing scheduled infrastructure maintenance on Saturday, September 13th, 2025, from 4:00 PM to 8:00 PM PT.

During this time, customers may experience issues with public endpoints for spamreport and delays to suppression lists.

Mail sending functionality will remain fully operational.

We appreciate your patience and understanding during this upgrade.
Aug 29, 12:01 PDT
Sep 12, 2025

No incidents reported.

Sep 11, 2025
Marketing Campaigns: Single Sends are Unable to Send
Resolved - Our engineers have monitored the fix and confirmed the issue with Single Sends has been resolved. All services are now operating normally at this time.
Sep 11, 18:49 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 11, 17:45 PDT
Identified - Our engineers have identified the issue and are working toward a fix. New Single Sends should no longer be impacted by this issue. We will provide another update in hour or as soon as more information becomes available.
Sep 11, 16:52 PDT
Investigating - Starting at 3:50PM PST on September 11th, our engineers began investigating an issue with Marketing Campaigns. Customers may experience issues with initiating and sending Single Sends, and their dashboards are not populating with stats. This does impact Mail Send specific to Marketing Campaigns. This does not impact Mail Send for API/SMTP. We will provide another update in an hour or as soon as more information is available.
Sep 11, 15:56 PDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
Infrastructure Maintenance: Saturday, September 6, 2025 from 4-8PM PT
Completed - The scheduled maintenance has been completed, thank you for your patience
Sep 7, 18:56 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 16:00 PDT
Scheduled - In order to increase the stability and scalability of our systems, we are performing scheduled maintenance on our infrastructure on September 6, 2025, from 4PM to 8PM PT. During this time, customers may experience failures when trying to attempt new signups and upgrades. Mail send will NOT be affected. Thank you for your patience through this maintenance.
Aug 26, 15:26 PDT
Increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages
Resolved - Our engineers have monitored the fix and confirmed the issue with increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages has been resolved. All services are now operating normally at this time.
Sep 7, 00:25 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance.
Sep 6, 23:40 PDT
Update - We are continuing to investigate this issue.
Sep 6, 23:21 PDT
Investigating - Starting around 10:45 PM PST on September 6th, 2025, our engineers began investigating an issue where we see increased rates of 502 errors on Twilio SendGrid docs and code-exchange pages. Users may experience 502 errors while accessing the docs during this time. This does not impact mail send. We will provide another update as soon as more information becomes available.
Sep 6, 23:03 PDT
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025
Issue Impacting Access to Marketing Campaigns
Resolved - Our engineers have monitored the fix and confirmed the issue with Marketing Campaigns has been resolved. All services are now operating normally at this time.
Sep 4, 13:04 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Sep 4, 11:52 PDT
Identified - Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynamic Templates in the UI. This does not impact mail send, nor the API. Our engineering team has identified the issue and is working to rectify it. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 4, 11:36 PDT
Update - Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access any Marketing Campaigns pages or Dynamic Templates in the UI. This does not impact mail send, nor the API. Our engineering team has identified the issue and is working to rectify it. We will provide another update in 30 minutes or as soon as more information becomes available.
Sep 4, 11:34 PDT
Investigating - Starting around 11:00am PST on September 4, our engineers began investigating an issue with Marketing Campaigns. Customers may experience an inability to access those features. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Sep 4, 11:05 PDT
Errors for SendGrid Configuration APIs
Resolved - Between 11:00am to around 11:36am Pacific Time on September 4th, customers may have experienced timeout errors for all SendGrid configuration API endpoints, but this does not include Mail Send. This issue has been resolved.
Sep 4, 12:00 PDT
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