Resolved -
Our engineers have monitored the fix implemented and confirmed that issues surrounding account credit card updates, processing payments, and updating account plans has been resolved. All services are now operational at this time.
Jun 23, 17:01 PDT
Monitoring -
Our engineers have implemented a fix and are monitoring system performance. All customers should now be able to update billing information, make payments, and update account plans. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 23, 16:01 PDT
Identified -
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 23, 15:48 PDT
Investigating -
Starting around 1:20 pm PST on June 23, our engineers began investigating an issue with changing billing information & processing payments. Customers may not be able to update credit card information, make payments, or make changes to account plans at this time. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Jun 23, 15:09 PDT