SendGrid Status

All Systems Operational

Mail Sending Operational
API v3 ? Operational
SMTP ? Operational
API v2 ? Operational
Marketing Campaigns Operational
Marketing Campaigns ? Operational
Webhooks Operational
Event Webhook ? Operational
Parse API ? Operational
API ? Operational
Website ? Operational
Statistics ? Operational
Email Activity ? Operational
Partners ? Operational
Billing ? Operational
Legacy Marketing Campaigns Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 12, 2025

No incidents reported today.

Jul 11, 2025
Single Send stats experiencing no stats displayed on emails sent.
Resolved - Our engineers have monitored the fix and confirmed the issue with Single Sends stats has been resolved. All services are now operating normally at this time.
Jul 11, 16:52 PDT
Update - Our engineers are continuing to monitor the issue and restore stats on Single Sends that are not displaying data. Any new Single Sends sent after 3:00pm PST will show correct stats. We will provide another update in 1 hour or as soon as more information becomes available.
Jul 11, 16:31 PDT
Update - Our engineers continue to monitor the issue with Single Send Stats. Any new Single Sends sent after 3:00pm PST will show stats. We are continuing to restore stats on Single Sends that are not displaying data We will provide another update in 1 hour or as soon as more information becomes available.
Jul 11, 15:30 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Any new Single Sends sent after 3:00pm PST will show stats. Engineering is restoring stats on Single Sends that are not displaying data We will provide another update in 30 min or as soon as more information becomes available.
Jul 11, 15:03 PDT
Update - We are continuing to investigate the issue impacting SendGrid Marketing Single Sends stats. Single Send emails are sending as expected. We are working to restore stats and will provide another update in 30 minutes or as soon as more information becomes available.
Jul 11, 14:24 PDT
Update - Our engineers are continuing to identify the issue affecting SendGrid Marketing Single Sends stats and are working towards a solution. Single Send emails are sending as expected. We are working to restore stats and will provide another update in 30 minutes or as soon as more information becomes available.
Jul 11, 13:54 PDT
Update - Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats and are working towards a solution. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 11, 13:21 PDT
Update - Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 11, 12:47 PDT
Update - Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 11, 12:12 PDT
Update - Our engineers are continuing to actively identify the issue affecting SendGrid Marketing Single Sends stats. We will provide another update in 30 minutes or as soon as more information becomes available.
Jul 11, 11:43 PDT
Identified - We have identified the issue impacting SendGrid Marketing Single Sends stats and are working toward a fix. We will provide another update in 30 mins or as soon as more information becomes available.
Jul 11, 11:12 PDT
Investigating - Starting around 10am PT on today, our engineers began investigating an issue with SendGrid Marketing Single Sends. Users may experience an issue with stats reporting a hyphen “-“ on a particular Single Send's stats. This does not impact mail send. We will provide another update in 30 mins or as soon as more information becomes available.
Jul 11, 10:44 PDT
SendGrid Support Help Center chats experiencing issues submitting a response.
Resolved - Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Jul 11, 15:56 PDT
Monitoring - Our engineers have applied a fix to the issue and now are monitoring the results. We will provide an update in one hour.
Jul 11, 14:54 PDT
Update - Our engineers are continuing to work toward a fix.

We will provide another update as soon as more information becomes available.
Jul 11, 14:30 PDT
Update - Our engineers are continuing to work toward a fix.

We will provide another update in 1 hour or as soon as more information becomes available.
Jul 11, 13:05 PDT
Identified - Our engineers have identified the issue and are working toward a fix.

We will provide another update in 1 hr or as soon as more information becomes available.
Jul 11, 12:04 PDT
Update - We are continuing to investigate this issue.
Jul 11, 10:58 PDT
Update - Our engineering team is continuing to investigate this issue. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.
Jul 11, 10:21 PDT
Investigating - Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.
Jul 11, 09:46 PDT
Degraded Event Webhook and Geostatistics Performance
Resolved - Our engineers have monitored the fix and confirmed the issue with Event Webhook and Geographic Statistics has been resolved.
Jul 11, 14:59 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Jul 11, 14:05 PDT
Investigating - Starting around 1:30pm PST on July 11th, our engineers began investigating an issue with Event Webhook and Geographic Statistics that had been identified on June 3rd. Customers may experience incorrect IP address and SG machine open data. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Jul 11, 13:56 PDT
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Retroactive - Degraded Activity Feed API Performance
Resolved - Starting around 2:00pm PST, July 2nd, our engineers identified degraded performance with the Activity Feed API, caused by certain user-related filters (api_key_id, user_agent, credential_id, teammate username) returning incomplete data. This did not impact Mail Send. Issue was remediated on July 9th, a fix has been implemented, no new issues have been reported from our end, and no new reports from customers have been reported. This issue is now resolved.
Jul 9, 18:00 PDT
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Retroincident - Temporary Click Tracking degraded performance
Resolved - Starting around 10.05 PT, June 30th, our engineers discovered an issue with Click Tracking where intermittent errors around our links were occurring. Links were not resolving correctly, however, customers just need to retry to make the links work.

No data loss has been discovered as long as the link worked.

Mail send was not affected.

Issue has been quickly remediated, a fix has been implemented, no new issues have been reported from our end, and no new reports from customer have been reported. This issue is now resolved.
Jun 30, 10:00 PDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

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