Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Posted Jul 11, 2025 - 15:56 PDT
Monitoring
Our engineers have applied a fix to the issue and now are monitoring the results. We will provide an update in one hour.
Posted Jul 11, 2025 - 14:54 PDT
Update
Our engineers are continuing to work toward a fix.
We will provide another update as soon as more information becomes available.
Posted Jul 11, 2025 - 14:30 PDT
Update
Our engineers are continuing to work toward a fix.
We will provide another update in 1 hour or as soon as more information becomes available.
Posted Jul 11, 2025 - 13:05 PDT
Identified
Our engineers have identified the issue and are working toward a fix.
We will provide another update in 1 hr or as soon as more information becomes available.
Posted Jul 11, 2025 - 12:04 PDT
Update
We are continuing to investigate this issue.
Posted Jul 11, 2025 - 10:58 PDT
Update
Our engineering team is continuing to investigate this issue. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.
Posted Jul 11, 2025 - 10:21 PDT
Investigating
Starting around 9:00am PST today, July 11th, our engineers are currently investigating an issue affecting SendGrid's Support Center Chats. Users may be unable to respond in the chat at this time. As a temporary workaround, users may refresh their browsers after each response to continue interacting with our available support team. We will provide an update in one hour or sooner as more information becomes available.