Degraded Event Webhook and Geostatistics Performance

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue with Event Webhook and Geographic Statistics has been resolved.
Posted Jul 11, 2025 - 14:59 PDT

Monitoring

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
Posted Jul 11, 2025 - 14:05 PDT

Investigating

Starting around 1:30pm PST on July 11th, our engineers began investigating an issue with Event Webhook and Geographic Statistics that had been identified on June 3rd. Customers may experience incorrect IP address and SG machine open data. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Posted Jul 11, 2025 - 13:56 PDT
This incident affected: Webhooks (Event Webhook) and Statistics.
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