This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
Posted Sep 03, 2025 - 12:48 PDT
Update
Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
Posted Sep 02, 2025 - 15:40 PDT
Update
Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
Posted Sep 01, 2025 - 11:30 PDT
Monitoring
A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
Posted Aug 26, 2025 - 16:03 PDT
Update
We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
Posted Aug 23, 2025 - 09:11 PDT
Update
We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Posted Aug 22, 2025 - 07:38 PDT
Update
We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
Posted Aug 22, 2025 - 02:08 PDT
Update
We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
Posted Aug 21, 2025 - 17:58 PDT
Update
We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
Posted Aug 21, 2025 - 15:03 PDT
Update
We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
Posted Aug 21, 2025 - 13:00 PDT
Identified
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Aug 21, 2025 - 11:55 PDT
Update
We are continuing to investigate this issue.
Posted Aug 21, 2025 - 10:29 PDT
Investigating
Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue.
This does not affect mail send.
We'll provide an update as soon as more information becomes available.