Encountering errors while attempting to create a support ticket via the SendGrid portal

Incident Report for SendGrid

Resolved

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Posted Dec 04, 2025 - 21:50 PST

Monitoring

Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available
Posted Dec 04, 2025 - 21:23 PST

Investigating

Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available
Posted Dec 04, 2025 - 20:53 PST
This incident affected: Website.
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